Refund & Cancellation Policy

Digital Products & Downloads

Our digital products include templates, guides, worksheets, planners and other downloadable resources. You get access straight after payment, and a digital file cannot be returned once you have it. For that reason, these purchases are not refundable once the product has been downloaded or accessed.

If you contact us before you have downloaded or accessed the product, we will review your request. Each product page describes what is included, so please read it before you buy.

The only other times we refund a digital product are the ones set out under Technical Issues, Duplicate Payments and Consumer Rights below.

Online Courses & Training

Our pre-recorded courses and training products are delivered online, and you normally get access shortly after you pay. Once course access has been provided to you, the purchase is not refundable.

If you have not yet used your access and you contact us promptly, we will review your request.

The same exceptions apply as for digital products: Technical Issues, Duplicate Payments and Consumer Rights.

Consulting & Advisory Services

This section covers one-on-one consulting, strategy sessions, audits, advisory work and live training sessions, whether booked individually or as a package. When you book, we set that time aside for you, which is why the cancellation rules below apply.

Single sessions. You can cancel or reschedule free of charge with at least 24 hours' notice. After that, see Cancellations & Rescheduling.

Audits and written work. Once we have delivered an audit, report or other written work, that part of the service is not refundable.

Packages. If you ask for a refund on a package after sessions have been held or work has started, we will work out the refund fairly based on what has already been delivered. Sessions that have taken place and work already completed are not refunded, and we will refund the value of what remains where a refund is due.

Cancellations & Rescheduling

If you cancel or reschedule.

• With at least 24 hours' notice before the session start time, you can reschedule or cancel at no cost.
• With less than 24 hours' notice, or if you do not attend, the session and its payment are generally non-refundable and the session counts as used.
• If you join late, the session still ends at the scheduled time.

To cancel or reschedule, use the link in your booking confirmation or email us at the address under Contact Us. The 24 hours are counted from when we receive your notice.

If we cancel. If we need to cancel or move a session, we will tell you as soon as we can and offer you either a rescheduled session or a full refund for the affected session. The choice is yours.

Technical Issues

If a technical problem stops you from downloading a product or accessing a course, please email us as soon as you notice it and include a short description or a screenshot. We will try to fix it, usually by resending the files, resetting your access or helping you find a workaround.

If we cannot reasonably resolve the problem, we will refund the purchase. Problems that come from your own device, connection or software are not covered unless we cannot help you get access some other way.

Duplicate Payments

If you were charged more than once for the same purchase, we will refund the extra charge in full once we have confirmed it against our payment records. Please email us with the transaction details of each charge so we can check quickly.

How to Request a Refund or Cancellation

Email us using the contact details under Contact Us and include:

1. Your name
2. The email address you used to make the purchase
3. Your order or transaction details, such as the date, product or session, and amount
4. The reason for your request

We will review your request and reply within 5 business days. We may ask for more information if we need it. If your request is declined, we will explain why.

If you have a concern about a charge, we would appreciate the chance to sort it out with you directly before you contact your bank or card issuer.

Refund Processing

An approved refund is generally returned to the original payment method, in the same currency as the original payment. We aim to start the refund within 10 business days of approving it.

After we have processed it, the time for the money to appear depends on our payment provider and your bank or card issuer, and it can take several further business days. We cannot control how long banks take, or any exchange rate differences on their side.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot lawfully be limited or excluded under applicable consumer protection laws.

Four Scoop is based in South Africa, and laws such as the Consumer Protection Act and the Electronic Communications and Transactions Act may give you rights when you buy online, including in some cases a cooling-off period. If you are in another country, you may have mandatory rights under your local law too. Where the law gives you a right to a refund or cancellation, we will honour it, even where this policy would otherwise say no.

If anything in this policy conflicts with a right you have by law, the law applies.

Contact Us

For refund requests, cancellations or any question about this policy:

We may update this policy from time to time. The effective date at the top shows when it was last changed, and the version in force when you buy is the one that applies to your purchase.